Policies

Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Douglas Guest House is a small property where every guest reservation made is very important to us and last-minute changes or cancellations significantly affect our business. When you reserve a room we agree to turn away all other requests for that room and you agree to pay the rate quoted for the number of days you reserve it. A last-minute cancellation gives us little chance of re-booking a room. For this reason, we uphold a strict reservation and cancellation policies.


RESERVATION POLICY

Guestroom guarantee: Douglas  Guest House requires a valid credit card to guarantee your reservation. Please note to process your reservation we have to validate your credit card, some deposit may apply less than $1.00. The reservation name and the credit card name have to be mach, if somebody books a room for you or you book for somebody else, please click this link  and  fill it out the form  and send it  to us at reservations@beautifulguesthouse.ca

Same day reservation: The total amount of your reservation will be charged at the reservation made and the first night is non-refundable.

BILLING: Please note, the total amount of your bill will be charged to the credit card that we have on file three days before the arrival date. If you wish to pay with a different card, you must to contact us by phone: 1-604-872-3060 or by email reservations@beautifulguesthouse.ca and provide the new credit card number. If your credit card declined, we will send you an email to request the new credit card information if we don’t receive any information from you in the next 24 hrs., we reserved the right to cancel your reservation.

CANCELLATION POLICY

*Flexible Cancellation: Any cancelation up to 4 days before the date of arrival, no fee will be charged, after that the reservation becomes non-refundable. Modifications only available without a penalty until 96 hrs. before arrival date.

*Prepaid: If you cancel more than  4 days before the date of arrival, we will refund the total amount paid in advance. Likewise, if you modify your reservation more than 96 hours prior to the day of arrival we will refund any balance in excess of the final amount owed. However, if you cancel your reservation less than 96 hours from your day of arrival (3:00 pm), we will keep the total amount of your reservation.

*Non-refundable/ Prepaid: You only have 4 hours after the reservation has been made to cancel or modify your reservationIf you cancel the reservation after 4 hours there will be no return of any founds. Once made a prepaid / non-refundable reservation cannot be modified. Please note: if you have a reservation for more than 1 night and you don’t show up on your arrival date, we will reopen the room for sale on the next day at 3:00 pm.

*Group cancellation: Please contact us for more information

This property is privately owned and management reserves the right to refuse service to anyone and reserves the right to assign and reassign the guest to such accommodation as the management sees fit.

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